Refund Policy

1. Refund Eligibility

At Prizemora, we strive to ensure your satisfaction with our floristry workshops and products. If you are not completely satisfied, you may be eligible for a refund under the conditions outlined below. This policy applies to all purchases made directly through our website or on-site.

2. Workshop Cancellation Refunds

If you cancel your workshop booking at least 14 days before the scheduled date, you will receive a full refund minus a 5% administrative fee. Cancellations made within 14 days are non-refundable; however, you may transfer your booking to another date or participant at no extra cost. Prizemora may cancel a workshop due to unforeseen circumstances; in that case, you will receive a full refund or be offered an alternative date.

3. Product Returns

For physical products such as floral arrangement kits or merchandise, you may return items within 14 days of receipt. Items must be unused, in original packaging, and in a resellable condition. Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty. Once we receive the returned item, we will process your refund within 10 business days.

4. Non-Refundable Items and Services

Certain services are non-refundable, including: personalised one-on-one coaching sessions once delivered, digital downloads that have been accessed, and any workshop already attended. Partial refunds may be granted for specific circumstances, such as medical emergencies, provided you submit proof and contact us prior to the event.

5. Processing Refunds

Refunds will be issued using the original payment method. Please allow 5-10 business days for the amount to appear in your account, depending on your financial institution. If you believe you are entitled to a refund, contact us at prizemora@gmail.com with your booking reference and reason for the request.