Privacy Policy

1. Introduction

At Prizemora, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our floristry services. By accessing our site, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact details such as your name, email address, phone number, and postal address.
Booking and order details including workshop selections, event dates, and payment transaction identifiers.
Technical data such as IP address, browser type, device identifiers, and pages visited when you navigate our website.
Communications you send to us, including inquiries, feedback, and support requests.

3. How We Use Your Information

We use your personal data for the following legitimate business purposes:

To provide and manage our floristry workshops, classes, and related services.
To process payments and confirm reservations.
To respond to your enquiries, requests, and provide customer support.
To improve our website content, user experience, and service offerings.
To send you marketing communications about new courses or promotions, provided you have opted in.
To comply with legal obligations, including record keeping and dispute resolution.

4. Data Retention and Security

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, or alteration. All payment information is handled by trusted third-party processors using encrypted connections.

5. Your Rights Under GDPR and Australian Law

If you are located in the European Economic Area, you have the right to access, rectify, erase, restrict processing, and port your personal data. You also have the right to object to processing based on legitimate interests and to withdraw consent at any time. Under the Australian Privacy Act, you may request access to your personal information and ask for corrections. To exercise these rights, contact us at the details provided at the end of this policy. We will respond within 30 days.

6. Contact Information

Should you have any enquiries about this document or the way in which we handle your personal information, our privacy team can be reached by post at our registered studio on Kippax Street in Surry Hills, New South Wales, or by writing to prizemora@gmail.com. We aim to acknowledge every privacy request within five business days and will keep you informed of any actions taken in response.